{"product_id":"ping-1","title":"Ping","description":"‘Brimming with surprising insights and useful tips… the resource we need for making genuine connections’ Adam Grant, bestselling author of Think AgainHow do you resolve a misunderstanding before it becomes a conflict?How do you build influence when you're not in the room?How do you create real connection when your team works apart?Drawing on award-winning Professor Andrew Brodsky’s groundbreaking research, as well as real-world examples, Ping reveals:• The hidden strengths and weaknesses of every communication channel• When to email, message, call, meet - or let AI help• How to make memorable virtual first impressions• How to build trust, influence, and stronger relationships at a distance• How to negotiate, persuade, and solve problems through a screenPing will change the way you think about every message you send. 'A must read for everyone who communicates online - in other words, everyone' Jake Knapp, co-founder of Google Meet and bestselling author of Sprint","brand":"Penguin Books Ltd","offers":[{"title":"Default Title","offer_id":58466189115727,"sku":"9781405976244","price":18.95,"currency_code":"EUR","in_stock":true}],"url":"https:\/\/www.suomalainen.com\/products\/ping-1","provider":"Suomalainen.com","version":"1.0","type":"link"}